What is the “View Timeline” feature in the Guest Journey editor?
The Guest Journey editor includes a View Timeline button, which opens a visual timeline of all your messaging automations. This allows you to see and manage the flow of communications in chronological order.
Why should I organize messages within the timeline?
Placing messages into appropriate timeline buckets (e.g., pre check-in, post-booking) helps maintain a clear, organized communication flow. This makes it easier to understand when each message is sent and how it fits into the overall guest experience. Using the timeline makes it easier to edit, refine, and maintain your communication strategy.
What happens when I create a new message in the timeline view?
When you add a new message from the timeline, it will automatically populate with a relevant trigger, such as “when the guest booking is confirmed.” This speeds up set-up and ensures your messages align with key moments in the guest journey.