Your guest sent you a message stating that they are encountering an error message and are unable to access their boarding pass.
The following information is essential to know:
When a missing device is still connected to a check-in step, the boarding pass encounters an error.
The following are some suggested steps to follow while removing a device in order to prevent this error:
Unpair from Check-in instructions
Open the check-in and check-out procedures after finding the specific listing.
Change the specific step where a device is paired.
From the drop-down list, select the blank "select a device" option.
Unpair from listing
Navigate to your devices within the business setting.
After picking the specific device, scroll down to view the listings.
Uncheck the listing with which the device in question is paired.
Click "Save."
Delete device
Wait until the changes are saved from the previous step.
Click Delete Device.
Hit Save.