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How to speed up the guest verification process
How to speed up the guest verification process
Updated over 6 months ago

This applies only to those who use automated verifications such as Autohost or Superhog.

Verification of guests is crucial to guaranteeing the right people stay at the property.

The following advice will help to make sure that your guests' verifications proceed without hiccups:

  1. Include a reminder in your booking confirmation message for guests to make sure the ID they present for verification is named after the booking individual. A common cause of failing verifications is a name mismatch.

  2. Give them guidance on how to take clear, well-lit pictures with readable text. Since the verification providers need to verify the booking with the ID given, blurry and invalid photographs are also frequently cited as reasons why verifications fail.

  3. The same applies to the selfie: clear, well-lit, and if possible, similar to the photo on the ID.

By putting these reminders in place, you'll considerably lower the chance that your guests will encounter authentication issues.

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