How does AI help reduce guest response times?
AI automatically analyzes incoming guest messages and references your existing setup—including your guest journey, upsells, PMS data, and stored content—to draft accurate, timely responses. For example, if a guest asks about early check-in, AI detects whether you have an upsell for that and crafts a reply with details, including the time, fee, and a direct link to purchase via the boarding pass—helping you convert the upsell instantly.
How does AI handle multi-part or support-related guest questions?
When a guest sends a message with multiple concerns—like check-in confusion and Wi-Fi access—AI pulls relevant information from your system (like check-in steps and Wi-Fi credentials) and combines them into one clear, helpful reply. It uses the data you’ve synced (e.g., PMS fields and custom content) to ensure the answer is accurate and personalized.
What if a guest asks something not fully covered in your content?
If the AI doesn’t find specific content—like a custom guidebook for local museums—it will still attempt to generate a helpful response using the property’s address and general knowledge. However, the more data you provide (custom replies, upsell info, guidebooks, etc.), the more precise and valuable the AI-generated replies will be.