What’s new in the updated Enso Connect dashboard?
The new Enso Connect dashboard has received a major update. At the top, you’ll now see high-level panels showing who is checking in today, checking out today, and current in-house guests. If you're looking to see guests checking in over the next 7 days—or even just tomorrow—you can easily create a custom view for that directly from the inbox. Just go to your inbox, create your own view, and filter by the desired date range.
What does the bottom section of the panels show?
The bottom section includes a range of new dashboard cards. For example, if there’s a guest checking in today who has sent a message, you’ll see a card showing that message. You may also see cards for pending upsells or pending verifications, if there are any outstanding actions.
Can I now view revenue data in the dashboard?
Yes. One of the main enhancements is the addition of revenue dashboards. You can now track upsell and fee revenue over time, with the ability to filter by 7 days, 14 days, 30 days, or even custom timeframes. You can view data by day or week, depending on your preference.
How is boarding pass verification displayed now?
Verification data is now shown in a simplified visual format—a circle chart that highlights how many verifications were completed automatically versus manually.
Can I filter data by listing group?
Yes, the dashboard now includes the ability to filter data by listing groups. This makes it easy to isolate and view reports for a specific subset of your properties.
What kind of sentiment and messaging metrics are available?
The sentiment tracker helps you understand the tone of guest conversations. You can also see a breakdown of message types, including automatic messages, manually typed host messages, AI Co-Pilot, and—coming soon—AI Autopilot. Additionally, you can filter this data by channel (e.g., WhatsApp, Airbnb, Booking.com) to understand where most of your communication is happening.
What is the messaging insight panel used for?
Messaging insights include information such as how many check-in messages were sent, how many stay alteration requests came through, and how many special accommodations were requested. You can click on "View More" to dive deeper into specific metrics.
Can I analyze team member performance?
Yes. You can view performance metrics for each Enso Connect user account. When you pin users, the dashboard will recalculate the average response time to reflect only those selected. This helps account for inactive users who might otherwise skew the results. For each user, you can see the number of completed resolutions, average response time, and a time-based performance graph to identify trends or areas for improvement.
Can I export dashboard data?
Absolutely. All data in the dashboard can be exported. You can also switch between daily and weekly views—just keep in mind that depending on the amount of data being processed, it may take a few seconds to load.
Has any previous functionality been removed?
No, all previous features—like filtering guests checking in over the next 7 days, week, or month—are still available. That said, we now recommend using the inbox’s “Create View” functionality to filter and track guest activity with more flexibility.
What is the overall purpose of this new dashboard?
This new dashboard brings all your key metrics and actions into one place—allowing you to quickly assess performance, track activity, and take action. It’s a comprehensive, visual, and interactive command centre for your hospitality operations.