Navigating to the Guidebook Section
Step 1: Navigate to Guidebooks in your guest journey editor.
Step 2: Select Guidebooks.
Step 3: Use one of our Recommended guidebook templates
Step 4: Or navigate to add a guidebook.
Step 5: You can create a new guidebook
From Scratch
From an existing guidebook
Or from one of our templates
Creating a guidebook
Step 1: Select which language you want your guidebook to be in. Enso Connect supports multilingual customization for guidebooks, allowing you to translate your guidebooks based on the language preferences of your guests. For instance, if your primary language is Portuguese, you can create a Portuguese version of the guidebook to cater to your guests. Always check the language settings in the Guidebook section and ensure that multilingual options are enabled.
❗ Notes:
You will need to build a guidebook for each language.
Guests will see the guidebook in their preferred language.
Ensure the translations are linked properly within the system configuration.
If automatic switching is not functioning as expected, verify your setup under Guidebook settings and consult support if needed.
Step 2: Select if this listing is applied to a group, all listings, or a specific listing
Step 3: Pick a condition as to when a guidebook is displayed.
❗ Note: Remember this condition is absolute; this means the guidebook will only show IF this condition is met (or multiple conditions are met).
Step 4: Add a title to your guidebook
Step 5: Add a description, image, video or any other content to your guidebook. You can further enhance your guidebook content by incorporating automated assistance using EnsoAI, which can draft text tailored to guest needs.
Advanced Settings and Troubleshooting
To ensure your guidebooks function perfectly across multiple languages, periodically review the translation settings. If a guest reports a problem with language displays, cross-check the linking and enabled options within the Guidebook settings. For further support, consult the Enso Connect help center.
You can also use EnsoAI to draft out the text for your guidebook! For advanced customization, review your guidebook settings regularly to verify linguistic accuracy and troubleshoot any issues guests might report with displayed languages.
