Messaging setup ensures guests receive the right information at the right time — before arrival, during the stay, and after checkout — using the channels your team prefers.
Why Messaging Channel Setup Matters
Improves response time – centralized messaging reduces missed messages.
Enhances guest experience – guests can message via the channel they’re most comfortable with.
Creates consistency – outbound messages come from the correct brand identity and channel configuration.
How It Works in Enso Connect
Messaging channels are configured inside your Business Settings and power both:
automated messages (workflows)
direct messages
Emails
Enso automatically creates an Enso email address for your account (e.g. [email protected])
If you want to send from another address:
Click Add Email
Follow the linking instructions
Verify the sender email so Enso can deliver mail from that domain
Phone Numbers & SMS
SMS lets you contact guests quickly and is ideal for urgent updates.
To activate:
Click Enable SMS
Note: SMS is a paid feature (pricing depends on your provider, typically Twilio)
If you want to ensure all messages come from the same number, you can purchase a Managed Phone Number via Add Phone. This way, you can have peace of mind knowing that all your messages will come from one number only.
You can also add a Display Number (visible to guests in the Boarding Pass) even if it is not used for sending messages.
‼️ SMS billing notice
SMS is a paid feature and charges apply based on usage. We recommend reviewing SMS billing and charges before enabling SMS and using it carefully to avoid unexpected costs.
👉 Learn more about SMS billing and charges here.
WhatsApp lets you communicate with guests through a familiar, high-engagement channel—especially useful for international guests.
To enable Whatsapp:
Go to Messaging
Click on Enable SMS or Connect just below the WhatsApp icon
Follow the on-screen steps to complete setup.
Once connected, WhatsApp will be available as a messaging option for guest conversations (when the guest has a WhatsApp-enabled phone number).
We have a step-by-step guide available for you to follow and set up your WhatsApp account here.