When a guest replies to a 'Resolved' message, does it move back to 'To-do'? Do we have to move it manually?
If a guest replies to a resolved message, it automatically moves back to the "To-do" tab.

Can messages be assigned to multiple people or a group?
No, only one assignee is allowed per conversation. However, you can add multiple followers.

Can messages be auto-assigned based on listings or listing groups?
Not currently. The first person who responds will be assigned by default, or you can assign someone manually. We're exploring this feature!

Can we filter messages by who is following them?
A filter based on followers is coming soon.

If a message is assigned to someone but not responded to, can others still see it?
Yes, it stays visible in 'All Conversations' regardless of who it's assigned to.

If a message is assigned to someone marked as resolved, can others still see it?
Yes, it stays visible in the 'Resolved' tab within 'All Conversations' regardless of who it's assigned to.

Can we easily locate or filter unread messages?

We are working on adding a filter for specifically unread or unresponded messages.

Can we pull stats for conversations per agent or average response times?

Yes. Average response time and user-level or team-level insights will be available in the next release (within 4 weeks).

Are some messages automatically archived? What if someone replies a month later?
Messages are auto-archived after 2 weeks of no activity. Any new action (from the guest, you, or automation) will automatically unarchive it.

Is there a way to sync messages without refreshing the page?
Yes, messages now load automatically—no refresh needed.

When does the mobile app update go live?
Expected within the next 4 weeks!

Will all features be available on the mobile app?
Yes! Most major features will be available with the next release.

How do can we enable mobile notifications?
Download the mobile app and enable notifications in Business Settings > Users > Notifications. You can choose Mobile or SMS notifications.

When will automated AI responses launch?
AI-suggested messages are already live. AI auto-response is a focus for this quarter.

Can we stop scheduled auto-messages for a specific reservation?
Yes, you can go into the scheduled message and cancel messages manually.

Can we delete or edit a message after it’s sent?
No. You can't edit or delete a sent message.

Can we tag teammates in notes?
While tagging isn’t currently supported, the best way to ensure someone sees a note is to assign the conversation to them.

Can we edit notes, and will it show who made the change?
Yes, notes can be edited by anyone with access. The note will remain under the original creator’s name. We’re considering restricting this based on the feedback we have received.

Is the "Notes" panel expanded or collapsed by default?
It is expanded by default.

Can we communicate with staff via WhatsApp?
Yes, you can start conversations via SMS, email, or WhatsApp.

Can we assign cleaners or maintenance staff to specific listings or listing groups?
No, assignment is currently done per guest/conversation, not by listing or group.

If Bob (maintenance) is a follower, does he see the message as "assigned"?
No, followers don't have a view of the conversation. The follower feature is for you to know which staff member is in charge of a booking maintenance or cleaning and easily track them.

Are message sync delays expected?
Some delay may occur depending on the PMS. We are actively working on improving message speed.