Enso Connect

EnsoAssist and why it’s important to you

Set up Enso Connect quickly by following these guides.

Getting Started

Part 1 - Set up Your Account

What is a PMS?

PMS Connections in Enso Connect

Connect Your PMS

What is branding?

How do brand settings work?

How to set up brand settings?

How to Customize a Listing Group's Branding

About Brand Settings

How to invite your team

Invite Your Team

Part 2 - Create your Listing Groups

What is a listing group?

How to set up a listing group

About Listing Groups

Part 3 - Set up your Guest Journeys

What is the Guest Journey all about?

How to create a guest journey using Enso Connect's guest journey editor.

How to use the Guest Journey Editor

How to add a video in your check-in or check-out instructions

How to add a video in your Guidebooks

About the Guest Journey Editor

What is guest verification?

How does guest verification work?

How to set up guest verification

How do I download the signed agreement and verification documents?

What should I do when Autohost needs me to verify a guest?

About Guest Verification

How do fees work?

How to create a fee

Examples of fees

About Fees

What is an automated message?

How to set up automated messages

How OTA messaging works

How to setup Sending and Receiving email in Enso

About Automated Messages

What is a vacation rental upsell?

How do upsells work?

How to create an upsell

Maximize upsell conversion - popcorn pricing

Show upsells before verification to increase upsell conversion

Stripe account for each listing group

About Upsells

What is a local service?

How do local services work?

How to set up local services

Example of local services

About Local Services

How do check-in instructions work?

How to set up check-in instructions

About Check-In Instructions

Where does the Wi-Fi appear?

How to add Wi-Fi to your listings

Add wifi to your properties in the boarding pass. Learn more below on how to do this.

About Wifi

What is a guidebook?

How do guidebooks work?

How to set up a guidebook

About Guidebooks

How do checkout instructions work?

How to set up checkout instructions?

About Checkout Instructions

What is a review reminder?

How to set review reminders up

How to get more great reviews

About Review Reminders

How can I preview the Boarding Pass?

“How can I go through the experience I’ve setup?” - preview boarding pass

How to have a custom Boarding Pass link with your company's domain

Preview the Guest Journey

Website

Platform

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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Tickets

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