What are conversation summaries in Enso Connect, and why are they useful?
Conversation summaries are designed to save time and reduce confusion when managing guest communications. Instead of scrolling through entire message threads, you can now view a concise summary on the right-hand side of your screen. This summary provides a high-level overview of the conversation — including who said what, what was requested, and any relevant actions taken — giving you clear and actionable context at a glance.
How does this benefit larger teams?
If multiple team members are involved in guest communications, conversation summaries are especially valuable. Not only can you assign specific threads to different users on your team, but anyone jumping into a thread can quickly get up to speed without rereading the full history. This ensures smoother collaboration, fewer mistakes, and faster response times.