While confirmed bookings are automatically sent from your Property Management System (PMS) to Enso, there are instances where this does not happen swiftly. This can result in a guest booking appearing in your PMS but not syncing with Enso.
While this can occur infrequently, here are some useful steps to address the issue:
Make sure that the booking is not archived in your Property Management System (PMS). The way bookings are archived can vary between different PMSs.
Manually re-sync your bookings by:
Going to Business Settings.
Click Connected Accounts.
View your PMS account.
Note: If you have multiple PMS accounts, follow the same steps for each account individually.
Click Sync Bookings.
Note: Please wait for the syncing to finish before clicking on another area of the screen.
Note: The "Last updated" value may not refresh instantly, but rest assured that the sync booking action has initiated in the background.
Wait approximately 15-20 minutes for the sync to complete, then search for the guest again.
If the guest does not appear, please contact us using the blue help icon on the bottom right of your screen.