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Why is my console not loading correctly?

Enso Connect uses your computer's automatic time zone in order to display the latest content within the console based on your location. This ensures that time-specific automations and updates are displayed correctly.

First, refresh the page. When your console doesn't load, only shows a blank page, or messages load slowly or not at all, checking that the device's timezone is set to automatic typically resolves this.

Here's how:

Windows:

  1. Ensure that your Location Services are turned on.

    1. Check Settings > Privacy and Security > Location > Location Services.

  2. Open Date and Time Settings and set the time zone to Automatic.

    1. Settings > Time & Language > Date & Time > Turn on Set Timezone Automatically.

MacOS:

  1. System Settings > General > Date & Time > Turn on “Set time and date automatically.”

  2. Turn on “Set time zone automatically using your current location.”

Linux (Gnome):

  1. Go to Settings > Date and Time

  2. Turn on “Automatic Date & Time” and “Automatic Time Zone”.

After changing the setting, restart your browser or the Enso Connect app and open Messages again. If the problem persists, contact us via chat or at [email protected].

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