What are smart lock codes and how does Enso Connect manage them?
Enso Connect automatically generates smart lock access codes as soon as a booking is confirmed. These codes are then activated two hours before check-in, ensuring that guests can access the property even if the lock or device is temporarily offline. Learn more about pairing your smart locks on Enso here.
What are backup codes and how do they work?
Backup codes are automatically created by Enso Connect in case your primary access code fails. Each backup code is single-use and will automatically be removed after it’s used once, keeping your property secure. If you need help fixing issues with your access codes, you can check out our guide here.
What are manual access codes and when would I need them?
Manual access codes are custom codes you can create for non-guest users such as:
Cleaners
Maintenance staff
Team members or managers
These codes allow temporary or ongoing access without affecting your guest codes. Learn how to manually generate a temporary access code here.
How can I manage my locks and access codes in Enso Connect?
You can easily check your lock’s connection by looking for the small connected dot next to it, pair locks automatically without contacting support, and update or remove manual codes anytime from your Enso Connect dashboard. To learn more about taking control of your Smart Locks in Enso, you can out this guide here.
That’s it!
You now know how to generate and manage custom access codes for your team, ensuring smooth and secure operations across all your vacation rentals.