Saved Replies are reusable messages you can insert into any Inbox conversation using Quick Actions. Use them for answers you send often, like WiFi details or parking instructions.
Create and manage Saved Replies
On desktop, open Quick Actions from a conversation (Quick Actions button or type /), then open Manage Saved Replies from the menu. On mobile you can insert Saved Replies, but you cannot manage them.
Who can see a Saved Reply
Saved Replies work like Inbox Views:
Only me: just yours.
Shared with team: available for everyone on your team.
Use a shorthand
Each reply needs a shorthand (for example /wifi) so you can drop it in while you type.
Languages
Saved Replies support language options in Quick Actions. When a reply has more than one language configured, choose which language to preview and insert before you apply it.
Pin a Saved Reply
Pin the replies you use most. They show up under Pinned in Quick Actions.
Edit from Quick Actions
On desktop, use the pencil on a Saved Reply row or the outlined Edit button in the preview to open the Saved Reply editor without leaving the conversation. Choosing the row still inserts the text into the composer.
Good to know
Workflow automessages still come from your existing Automations. They are listed under Workflows in Quick Actions and are not copied into the Saved Replies library.
The preview fills in guest details before you insert. A banner flags missing merge-field values before you send.
When composing an email with an empty subject, inserting a Saved Reply fills the subject with the Quick Action name if the reply has no subject of its own.