Upsells are extra services or experiences guests can purchase — like early check-in, equipment rentals, transfers, or welcome packages — adding value to their stay while increasing your revenue.
Why it matters
Improves guest satisfaction by anticipating their needs.
Provides incremental revenue with minimal operational overhead.
Integrates directly into the guest journey and boarding pass.
How upsells work in Enso
Guests are shown available upsells at the right moment (based on your settings).
Upsells may require auto-approval or manual review before fulfillment.
Conditions like guest tags, boarding pass data, or check-in status can target offers.
Payment must complete successfully (including 3DS authentication).
💡Tip: Ensure your Stripe account is active and assigned to each relevant listing group so payments process smoothly.
Best practices
Use upsells that are timely (e.g., late check-out near checkout time).
Keep titles clear and benefits obvious to guests.
Promote upsells in multiple guest journey touchpoints.