What is zero inbox in Enso Connect?
Today we’re going to be talking about statuses and how to get to zero inbox. Now, this is something I'm really pushing for in this industry—the idea of having no messages in your inbox. And I know it sounds crazy, because every day there’s an influx of guests sending questions and so on. But the goal is: if you’re not needing to answer anything, clear it out of your inbox.
How do statuses like To-Do and Resolved work?
Let’s say you get a message:
“I wanted to ask you if the pool has heating or not.”
You respond: “Unfortunately, the pool is not heated.”
This conversation is now resolved. So all you need to do is click the Resolve button.
The message disappears from your main inbox and moves to the Resolved inbox.
If it turns out it’s not resolved, you can simply unresolve it, and it will go right back into To-Do.
What if I need to follow up later?
If you’re not ready to resolve the conversation—maybe you need to double-check something with your manager, an owner, or someone on your team—you can click Follow-up and choose an option like “1 hour.”
The message disappears from the To-Do inbox and moves into Follow-Up. After the follow-up time ends, the message will shift back into To-Do.
How does archiving work after guest checkout?
If there have been no new messages in a conversation thread in the past 5 days, the conversation will automatically archive and move to Archived messages.
You can still go into Archived to view past conversations, or stick to your To-Do inbox to see active ones.
What’s the main takeaway?
It’s all about moving quickly. Once a conversation is done, just hit Resolve and move on. Or, if it needs a follow-up in 1 hour, 4 hours, tomorrow morning, or even a custom date and time, select Follow-up. That way, all you have to focus on is what’s in your To-Do.