We’re excited to introduce the new Enso Connect dashboard! This update brings enhanced analytics and cleaner visualizations to help you make faster, smarter decisions.
You can now easily track your revenue, identify your top revenue drivers, understand key reasons behind guest actions, and monitor your team’s performance — all in one place.
Let’s take a quick tour of your new dashboard!
Snapshot of the day
Provides you with the 3 most important pieces of information for the day: checking in, checking out, and guests in-house.
Clicking the 'View More' button at the upper right-hand corner of each card will bring you straight to the inbox with the filters automatically applied.
Clicking the 'Messages' button on the lower right-hand corner will bring you to the inbox with the filter for the messages that need to be responded to from those who are checking in today.
Time Filters
The Time Filter lets you adjust the date range for the data displayed across your dashboard — except for the top three cards, which remain unchanged.
You can also filter your data by listing group for more focused insights.
Response Time
Shows your team’s average time to reply to guest messages — helping you measure and improve the guest experience.
Response time data is available from mid-June 2025 onwards. You won’t see data for periods before this.
You can view this as a time-series chart to spot peaks and valleys in performance over time, or switch to a list view to see individual performance ratings.
Pin up to 10 team members by clicking View More — perfect for drilling down into performance and offering targeted support.
Need deeper analysis? Export the data as a CSV file and explore it further in your preferred tool!
Guest Sentiment
Guest Sentiment shows a breakdown of how guests feel during their stay, based on their conversations with your team.
Sentiment is automatically assessed by Enso AI, but you can update or override it at any time directly in the guest’s booking panel.
Message Breakdown
The Message Breakdown shows how your communications are distributed between automessages, host messages, and AI Copilot messages — giving you a clear view of what’s handled automatically and what requires manual input.
You can also view this data by channel to see which messaging platforms your guests are using most.
Messaging Insights
Messaging Insights highlights the top conversation types you’re receiving and shows how much each type contributes to your overall message volume for the selected period.
Click View More to see the full list of conversation types.
Revenue
Revenue shows how much you’ve earned from guest fees and upsells.
You can view this data by day or by week to see exactly how upsells contribute to your overall income.
Revenue Performance
Curious which specific products are driving your upsells? This is the view for that!
You can also switch the view to see which product types are contributing most to your business growth.
Use these insights to create more upsells that appeal to your guests and boost your revenue.
Boarding Pass Verification
Boarding Pass Verification shows a breakdown of how guest verifications were completed.
Noticing a spike in manual verifications? This snapshot helps you spot trends and decide on your next steps.